Skip to main content

#220 Voting Schnappschuss -

Posted in ‘NorrCompetition’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information (available for public)

PHP version
n/a

Latest post by nmbs on Tuesday, 17 February 2026 22:55 EET

nmbs

Please examine important information regarding our working hours and our support policy at the bottom of this page (under Support Policy Summary). To insert image, please use external image hosting like https://postimages.org/ and just paste image URL to your message above. Thank you!

 

Hallo Dimitrijs
I need your help. 


https://naturhistorischesmuseumbasel.ch/nmb-voting-schnappschuss2026/3-2026voting_schnappschuss


The voting isn't working properly and I don't know why?
Each participant may cast 9 votes over the entire competition, which lasts 21 days. Does that make sense?

 

 

CHECKIP
I want families to be able to vote multiple times, and they only have one IP address, so I don't check the IP address.

Thanks a lot
Sonja

 

 

 

 

b2z

Hi Sonja,

21 days should be controlled by the duration of the competition. So you do not need to setup 21 days in Voting Options. You should set up voting period for 21 days.

If each participant may cast 9 votes over the entire competition and a voter has a limit of 9 votes, then:

  • Votes Per Contest: 9
  • Vote Frequency: No limit
  • Custom frequency should be empty
  • Votes Per Entry: 9
  • Vote Frequency: No limit (or any other value if you wish a voter not to vote too fast, or set to custom of standard mode does not meet your requirements).

See the documentation https://docs.norrnext.com/norrcompetition/configuration/contest#contest-voting-options

Check IP - in your situation it would be better to setup "IP+Fingerprint" option.

Kind regards,

Dmitrijs

nmbs

Thanks a lot! It works.

 

 

Support information

Support hours: You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+3), but not limited. Our staff is pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days.


Our time: / Your time:

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. We also ask you to remove temporary credentials at your site after the problem is resolved. Thank you.

Support of free extensions is not provided on this forum. Please submit your questions or report issues via Github tracker. See link on the product page.