Professional Support
Our Support Policy and Customer Support Details
Our time:
Your time:
You can get our help: Monday - Friday. 09:00 to 17:00 (GMT+2), but not limited. Our staff is pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but its support is not necessary.
Our Responsibilities
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Fast and effective support
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Regular updates
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Bug fixes when detected
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Minor customizations
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Usage and configuration instructions on extensions
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Documentation on general subjects
Our Expectations
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Questions and requests in English
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Informative and well described questions and requests
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Technical and administrative details and credentials when asked
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Joomla! compatible and non-problematic server environment
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Latest and officialy supported Joomla! versions
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Friendly background :-)
All free extensions distribute "as is". You can report bugs and share ideas on Github repositories. However, we do not guarantee support of free extensions.