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Professional Support

Our Support Policy and Customer Support Details

Our time:
Your time:

You can get our help: Monday - Friday. 09:00 to 17:00 (GMT+2), but not limited. Our staff is pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but its support is not necessary.

Our Responsibilities

  • Fast and effective support
  • Regular updates
  • Bug fixes when detected
  • Minor customizations
  • Usage and configuration instructions on extensions
  • Documentation on general subjects

Our Expectations

  • Questions and requests in English
  • Informative and well described questions and requests
  • Technical and administrative details and credentials when asked
  • Joomla! compatible and non-problematic server environment
  • Latest and officialy supported Joomla! versions
  • Friendly background :-)

All free extensions distribute "as is". You can report bugs and share ideas on Github repositories. However, we do not guarantee support of free extensions.