Environment:

My website is adult orientated but, safe for work

Joomla 5 (clean install tested) PHP 8.1 cPanel
Built on AlmaLinux 9

Norr (latest version, clean install tested)
Default Cassiopeia template (no overrides)
Steps to reproduce:

Log in as a frontend user with permission to add entries.
From the main menu → Norr → Add Entry, open the Add Entry form.
Fill in the entry fields.
Use the multi-upload option to upload several images.
Observed behavior:

All images upload and process correctly (previews show as expected).
Immediately after, the full homepage (index.php output) is injected into the upload container.
This corrupts the form DOM and the Save/Submit button stops working.
Console output below

Notes:

Single image upload works fine (frontend and backend).
Backend entry creation works fine with multi-upload.
Issue occurs only on frontend multi-upload.
Reproduced on clean Joomla + clean Norr install with default Cassiopeia index.php.
Tested with cookies, SEF, secret rotation, and stripped homepage → same result.
Expected behaviour:

Multi-upload should only return the image previews and controls.
No homepage output should be appended.
Dropzone should complete without errors and the form should remain valid.

Norr is a vital ingredient to my website, without it the rest wont work so please if you can, get this to work for me. I had this problem before but for some reason the switch to GD worked at the time but no longer does, besides, ImageMagick is better for me.

I will hope and thank you in anticipation, your app is superb and I adore it he he

Kevin Griffiths (strokesavvy)

dropzone.min.js?5.9.3:1 Uncaught TypeError: Cannot read properties of null (reading 'remove')
    at i.<anonymous> (<anonymous>:19:63)
    at i.value (dropzone.min.js?5.9.3:1:68333)
    at i.value (dropzone.min.js?5.9.3:1:95822)
    at HTMLAnchorElement.l (dropzone.min.js?5.9.3:1:77722)

Oh wow I dont know what to say, thanks is the understatement of the year! I love this app. If you have somewhere for me to write how fast the support has been here please send me a link. You have literally saved my bacon

Cheers man 👍

Both locations now have a new review

Kev 

Hello Dmitrijs,

I’ve tested the latest build and found a consistent issue:

Server limits are generous: upload_max_filesize = 2G, post_max_size = 3G, max_file_uploads = 50.
Single upload fields work fine (main image uploads no problem).
The gallery multi-upload field fails completely — even if I upload just 1 file.
Same behaviour on frontend and backend.
Custom fields and cookie plugin disabled for testing → no effect.
Looks like the gallery uploader isn’t handing anything to PHP at all.

Can you check the multi-upload handler? At the moment, it’s impossible to add gallery photos.

Thanks again — I know this is the third round, but you’ve been great at fixing things so far.

The login details are the same as the previous entries here

Best,
Kev

Oh I am sorry, you should have access now,

Regards

Kev

DNS tests have all passed with flying colours. I need to be upfront with you — the multi-upload isn’t just a nice-to-have for me, it’s essential for launch. I’ve been holding back weeks waiting on it. Single upload is fine for a placeholder, but without gallery multi-upload, the extension isn’t usable for my project. I know you’ve been great at fixing things before, so I’m hoping we can get this one resolved quickly so I can finally open

I’m seeing failed XHR responses on the gallery multi-upload since the dev version upgrade.

Single uploads still work fine on the same server.
DNS and PHP limits check out clean.
Dropzone initialises and points to the correct URL.
The handler (ajaxUploadPhoto) no longer returns a valid response.
This worked months ago on the exact same server config — no changes here.
If you can’t reach the upload endpoint from your side, that would be a connection/proxy issue on your end, not DNS. From my side, there are no 502 errors — just the gallery field failing silently.

If this can’t be fixed, then the extension is being sold incorrectly as supporting multi-image upload, when in practice it doesn’t.

Can you please confirm if you can reproduce the upload failure directly in my install?

Dmitrijs,

I purchased NorrCompetition along with the Extras Bundle specifically for the advertised gallery multi-upload feature.

Multi-upload worked on this same server months ago.
Since the dev version upgrade it has never once worked here, not even for a single file.
I have tested under PHP 8.1 and 8.2, with DNS, mod_security, and PHP limits all confirmed fine.
Single uploads work, but gallery multi-upload consistently fails.
You have attempted fixes on three occasions and the issue remains.
That means the extension and bundle do not deliver the advertised functionality. The package is not fit for purpose for my project.

I therefore request a refund for NorrCompetition and the Extras Bundle.

Kev

I have a different way forward with this, do I have your permission to edit the code so I can have a working multi-upload please? I have tested a personal php script and it worked but will need to make changes so the files store in a manner that suits my setup ie, foldername/{username}. 

Kev

Both front and back panels fail but I have already made code to work in a new submission box

Thats because I have fixed it! There were two dropzones fighting each other, now I have disabled one everything works as it should, my server was working correct. I created a module that strips the first dropzone discovery, thats what the problem was

I dont think you are reading what I'm saying, your dev version was not working on my server, your code had dropzone discovery on which was the reason why it would not work on my server. Check the module called Strokesavvy multi loader, thats the reason why it now works correctly so if its working on your other servers thats fantastic but it wasnt working on mine until I made the fix

I see you have fixed and uploaded a new dev version thank you, thats why I have disabled the module, I knew we would get there in the end my friend