Skip to main content

#174 Client would like a refund.

Posted in ‘NorrCompetition’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information (available for public)

PHP version
n/a

Latest post by b2z on Monday, 23 June 2025 09:04 EEST

CMTA

Our client has decided against using Norrnext as the component. Please proceed with your 14-day money back guarentee. Thank you for your time. 

b2z

Hi Renee!

Satisfying our customers is very important to us and we are sorry that NorrCompetition didn’t meet your expectations. We’ve processed your refund, and you should expect to see the amount credited to your account in about 5 business days.

If you're comfortable sharing, we'd really appreciate your feedback: was there something specific that didn’t meet your expectations?

Kind regards,

Dmitrijs

Support information

Support hours: You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+3), but not limited. Our staff is pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days.


Our time: / Your time:

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. We also ask you to remove temporary credentials at your site after the problem is resolved. Thank you.

Support of free extensions is not provided on this forum. Please submit your questions or report issues via Github tracker. See link on the product page.