Helpdesk (forum)

#163 Submit Entry Form is not displaying. (Submit Entry Menu is active, Contest is active)

Posted in ‘NorrCompetition’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information (available for public)

PHP version

8.2

Latest post by abhaydemapure on Saturday, 31 May 2025 10:37 EEST

Friday, 30 May 2025 18:34 EEST

abhaydemapure

Hi,

I have set up the contest and set the Permissions as well for Guest to Allow.

Submit Entry Menu button is also Active in Main Menu,

Still Submit Entry Form is not displaying.

Please support

Friday, 30 May 2025 19:47 EEST

sulpher

Hi Abhay,
Thank you for your question. We have examined your website and determined that this issue is caused by Helixultimate template. No any component view are being displayed - no contest page, no entry page. But if we switch the template to default Cassiopeia, all works fine.
Have a look:

I have created a new menu item called Test Search (leads to core Joomla search component) and the effect is the same (no component view):

As you see - there is an error with Jquery in browser console:


Uncaught TypeError: MutationObserver.observe: Argument 1 is not an object.

    anonymous: https://[domain].com/templates/shaper_helixultimate/js/main.js:356

    jQuery 2

If we switch to Cassiopeia, the component view looks fine:

So, as you see, this problem occurs with all components and is caused by Helix Ultimate template. Probably, there is a misconfiguration or a problem inside the template engine. Please contact its developers for further details.

Kind regards,
Eugene

Edited by sulpher on 2025-05-30 19:48 EEST

Saturday, 31 May 2025 10:37 EEST

abhaydemapure

Thanks Eugene,

Yes i seen. Now i try some other Templates and see for myself. I will update here once its working some theme.

Resolved. I was dues i have disabled the Component Area on certain position Thank you

Edited by abhaydemapure on 2025-05-31 18:48 EEST