Hi Andreas,

Thank you so much for your message and for sharing the background of your situation — that really helps us understand what’s going on. We’re sorry to hear about the issues with Stripe; that must have been quite frustrating after all the effort you put in.

Unfortunately, we’re not able to exchange one plugin for another once it’s been purchased in July, and the refund period for the order has already expired. However, we’d really like to support you in getting your shop up and running smoothly, so we’d be happy to offer you a 60% discount on the Klarna plugin.

Please let us know if you’d like to go ahead with that — we’ll send you a discount code right away.

Thanks again for your understanding and for choosing our extensions. We truly appreciate having you as a customer.

Warm regards,

Eugene

Hello Andreas,

I have sent you two e-mails on e-mail directly (one with coupon code) but no response followed.
We’ve received your payment — thank you! However, I noticed that the full amount was charged and the discount code wasn’t used.

Did you perhaps miss it? (maybe need to check spam box just in case) 

Would you like us to issue a refund so you can complete the purchase again using the discount code?

Hi Andreas,

Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
This invoice has been REFUNDED on 2025-11-05

I am closing this ticket. If you require any further assistance, please open a new ticket.