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Latest post by sulpher on Wednesday, 28 February 2024 15:31 EET
Hi,
I've installed your Stripe plugin without any problem, but when I pay by Stripe the shopping cart doesn't empty. Before I used PayPal payment and it worked perfectly, but now it shows errors., the orders paid by PayPal are pending.
The stripe plugin seems to have mixed something up. Would you help me solve the problem? My site is off-line now, but you can log in.
Best regards,
Laszlo
fapaci@gmail.com
Hi Eugene,
My site: https://luxoraudio.hu/
I use VirtueMart 4.2.4 10922 on Joomla 4.4.2
Regards,
Laszlo
Hi Laszlo,
Do you mean the cart is not empy after the payment is done?
Regarding PayPal - I just resave PayPal payment method and now it is not display any error anymore.
Kind regards,
Dmitrijs
Hi,
The PayPal pay order works flawlessly now, thank you!
I have placed another order with credit card payment, paid the purchase price via Stripe, received the confirmation email, but the ordered products are still in the shopping cart. This problem only occurs with Stripe payment.
Another problem is that the confirmation emails arrive in duplicate. I think this is caused by a strange change in the status of the order.
Regards,
Laszlo
Goog morning,
Last night several email notifications went out about orders paid with the Stripe plugin, again and again they are reported as completed. The orders paid by PayPal are not do this.
Regards,
Laszlo
Good morning, Laszlo.
I think I found the problem with the cart and have installed the new version of the plugin with the fix. Please check one more time.
Regarding notification - it seems that Stripe is trying to send several payment notifications (webhook attempts). Need to find out why, because on our test website order status is changing once. Can you please check your Stripe dashboard - do you have one webhook there or several? It should be one. Also under the webhook check the logs - is it trying to send several attempts for the same payment id?
Another way - you can provide us temporary access to your Stripe dashboard (send credentials to support@norrnext.com) and we will try to check where the problem is.
Kind regards,
Dmitrijs
Hi,
Thanks for your help.
I have only one webhook at Stripe, but in that there are several "session.completed" actions. I made some screenshot about is. How can is show you?
Regards,
Laszlo
I started a new order, paid by credit card via Stripe, order completed, but the products are still in the cart. And again I received a double email notification.
Laszlo
To insert image, please use external image hosting like https://postimages.org/ and just paste image URL to your message above.
It will need more time to understand. I checking the plugin code and I cannot find any issue why cart is not cleared.
Also there should be a log file with debug information in /administrator/logs/plg_vmpayment_vmstripeco.php. Please send this file it to support@norrnext.com
Kind regards,
Dmitrijs
After exploring the code one more time I think I found how to fix the cart. I will try to provide a new version of the plugin later today.
By the way - why you do not use Sandbox (test) mode? It is the recommended way to check how the payment works and no real money flow happening. When everything is ok, sandbox mode is made disabled.
Kind regards,
Dmitrijs