Hello,
on checkout, the payment is finishing successfully, but in the return address the message is missing, and the order is on pending status.
And of course no email is sent to the customer and tha admin
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by sulpher on Wednesday, 26 November 2025 12:00 EET
Hello,
on checkout, the payment is finishing successfully, but in the return address the message is missing, and the order is on pending status.
And of course no email is sent to the customer and tha admin
Hi Aggelos,
Hope you're doing well! I'm following up to ensure the Stripe Checkout webhooks are configured correctly. It's an easy thing to miss, but the setup is different for the "Stripe" and "Stripe Checkout" plugins.
We have detailed tutorials that should clear everything up, including a video:
https://docs.norrnext.com/stripe-for-virtuemart
Please take a look and let me know if you have any questions or if everything's working smoothly now.
Best regards,
Eugene
I am closing this ticket.
If you like the product, we'd be happy to see your testimonial at the Joomla Extensions Directory or on TrustPilot.
If you require any further assistance, please open a new ticket.
Thank you.