Hello, after installing the plugin on my website https://phenixinstitut.com, I can no longer change the status of my VirtueMart orders.
When I change the status, I get the following error on my Joomla website:
Can you help me?
#189 Unable to change the status of my orders
Posted in ‘Stripe Checkout for VirtueMart’
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PHP version
8.3.0
Latest post by sulpher on Monday, 25 August 2025 10:36 EEST
Monday, 25 August 2025 01:31 EEST
madgicwebsite
Monday, 25 August 2025 07:00 EEST
sulpher
Hi Rene,
Please provide more information about the issue.
1. Where this error occurs when you change the status? On the front-end or in Administrator Panel?
2. What is version of Joomla / VirtueMart?
Please provide more information about the issue.
1. Where this error occurs when you change the status? On the front-end or in Administrator Panel?
2. What is version of Joomla / VirtueMart?
Monday, 25 August 2025 09:42 EEST
b2z
Hi René!
Additionally I would like to note that an error on the screenshot does not belong to our plugin, because our plugin path is /plugins/vmpayments/vmstripeco. Do you have other Stripe plugin installed?
Can you please provide a screenshot of the code around line 812 of /plugins/vmpayments/stripe/stripe.php. We will try to understand the error you have and to find a solution.
Kind regards,
Dmitrijs
Monday, 25 August 2025 10:13 EEST
madgicwebsite
I found the problem. We actually already had a component on our site called "VMpayment - Stripe Recurring Payment Gateway," and everything was working fine.
When we installed your plugin, this error occurred. There might be a conflict between the two plugins. I have disabled "VMpayment - Stripe Recurring Payment Gateway" and now I can change the status of my order.
Thank you for your clarifications.
Kind regards,
René
Monday, 25 August 2025 10:36 EEST
sulpher
Rene,
We are glad that the problem has been resolved.
If you like our product and support, we would be grateful if you will write a short review on TrustPilot or at the Joomla Extensions Directory.
Thank you and have a nice day!
Regards,
NorrNext team
We are glad that the problem has been resolved.
If you like our product and support, we would be grateful if you will write a short review on TrustPilot or at the Joomla Extensions Directory.
Thank you and have a nice day!
Regards,
NorrNext team