Helpdesk (forum)

#167 Oreder remain in pending status after payment

Posted in ‘Stripe Checkout for Phoca Cart’

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Environment Information (available for public)

PHP version

8.3.19 litespeed server

Phoca Cart version

5.1.0

Stripe Checkout for Phoca Cart version

last

Latest post by b2z on Wednesday, 04 June 2025 17:32 EEST

Wednesday, 04 June 2025 11:05 EEST

genio2025

Hi, I have installed your Stripe checkout plugin on a new joomla site.
I followed the instructions and created the webhook and the Stripe payment method (as described in your documentation).
I am in sandbox mode, place an order and the payment is accepted correctly, but the order remains in pending mode and I have to complete it manually.

How i can resolve this problem? I sell only digital products

Thanks in advance

Pietro

Tracked events
checkout.session.completed
checkout.session.async_payment_succeeded
checkout.session.async_payment_failed
charge.refunded

Wednesday, 04 June 2025 13:04 EEST

b2z

Hi Pietro,

Seems that settings in the plugin are correct.

1) Please login to Stripe Dashboard > Developers and check Webhook logs and Event logs. Is there any error?

2) Also it is good to enable logging in Phoca Cart while making tests. This also helps to trace the problem in System Log of Phoca Cart. I have enabled it for you. Try to make test payment one more time.

3) Plugin should now create a log file in administrator/logs. This can have additional information about the problem.

Kind regards,

Dmitrijs