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Latest post by b2z on Saturday, 23 August 2025 11:47 EEST
Hello,
we are having problems setting up quickpay payments on the phocacart online store irpro.si. The card payment is not successful, the following message appears in quickpay:
Clearhaus status code: 40200
Clearhaus status message: text on statement does not include merchant descriptor
Gateway status code: 40000
Gateway status message: Rejected by acquirer.
Can you tell me where and how to set the merchant descriptor?
Thank you,
Janko Uhan
IRPRO d.o.o.
Hello Janko!
You can find your merchant desciptor by logging into the Quickpay Manager and navigating to Settings > Acquirers > Clearhaus and locating the field “Standard text-on-statement”.
But we have missed this parameter in plugin settings. We can do a quick fix and send to you by email a dev version of a plugin to test.
Is it OK?
Kind regards,
Dmitrijs
Hello Dmitrijs,
yes, please send it.
Kind regards,
Janko
Just sent it. Looking forward for your response here. Hope it worked.
Kind regards,
Dmitrijs
Hello Dmitrijs,
it works now, thanks.
Kind regards,
Janko
Hi Janko!
Glad that it solved! Should you still experience problems, please open a new support thread. I am closing this for now.
If you are happy with our support, we would be grateful if you took the time for a small review or just a vote on Trustpilot. https://www.trustpilot.com/review/norrnext.com
Or leave a review about our plugin at the JED.
QuickPay for Phoca Cart, by NorrNext - Joomla Extension Directory
Kind regards,
Dmitrijs