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#168 Unable to create user in mollie

Posted in ‘Mollie for VirtueMart’
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Latest post by tdoulfis on Friday, 06 June 2025 17:01 EEST

Thursday, 05 June 2025 01:51 EEST

tdoulfis

Hi,

Unfortunately I'm not able to create user in mollie because I do not have a KvK number which is required field.

So the product I bought is useless and I'm wondering if a refund is possible.

 

 

Thursday, 05 June 2025 18:06 EEST

sulpher
Hi Takis,
We are sorry you faced with the problem. Yes, refund is possible.
I just would like to comment this situation additionally.

In most cases you need a company to sell products. If the company is registered, then you can get a registration number which is a necessary information to validate company details in most payment systems.

If you choose another payment solution, I am afraid the situation will be the same and the payment processing company will require the company number to complete KYC set of standards.

Takis, maybe it would be just better to get KvK number and finalize registration with Mollie and then to set up everything to get payments, sir? Or you still want a refund?

Best regards,
Eugene

Thursday, 05 June 2025 23:41 EEST

tdoulfis

Hi Eugene,

Thank you very much for your answer, it's clear now that I need a KvK number to proceed with the solution.

Unfortunately that is not going to be true for my current plans. Maybe in the future.

So I would like a refund please!

Best regards,

Takis

Friday, 06 June 2025 15:32 EEST

b2z

Hi Takis,

Refund has been initiated. Usually it takes from 5 to 10 business days to process.

Kind regards,

Dmitrijs

Friday, 06 June 2025 17:01 EEST

tdoulfis

Hi Dmitrijs,

Thank you very much for the excellent support!

Best regards,

Takis 

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