I am moving this answer from another topic where the comment was left by accident.

I see there are correct settings in NorrCompetition options. However, the Open Graph tags disappear on NorrCompetition pages due to 3rd party extension. TAGZ Open Graph component removes any og tags created by other components.

To fix this ussye, go to TAGZ Configuration > Remove TAGS created by other extensions? - set to NO.

I have made it and now all works as should be.

Please check it out.

Kind Regards,
Eugene

I see you have disabled TAGZ Open Graph extension and disabled Open Graph in NorrCompetition.

I've enabled it and do not see any problem.

See: 

https://sinusoidafreedom.org/index.php/nasze-inicjatywy/przejazd-freedom-wheels-bielsko-biala/i-edycja/konkurs-i-etap/12-ola-b.html

Check it in Facebook debugger:

https://developers.facebook.com/tools/debug/ 

The default image from NorrCompetition settings (Options > General tab > Open Graph > default image) shows in case of no image, e.g. Simple Contest (texts, poetry).

If you\re facing with another situation, please share the URL to inspect.

As for the 2nd question. I've seen it, but such question requires more time and it is weekend now (support is provided in business days). Please wait for answer. We'll do the best to help you with all questions.  

Regards,
Eugene

No worries — this is not a mistake! 🙂 Here’s how it works: if an entry has an image (photo or video), that image is automatically used as the Open Graph image. For pages without associated images, such as NorrCompetition contests or categories, the system uses the default image you’ve already selected (your logo).

One idea could be to allow webmasters to manually select an image for a contest. However, there’s currently no field for that in the contest settings, and it hasn’t been requested before. This could be considered as a potential feature for the future and can be implemented under the feature request.

In short: you did everything correctly! The only additional step is to create a default Open Graph image (1200×630 pixels) and select it in the NorrCompetition options. That way, whenever someone shares a contest link, the default image will automatically appear.

In the same time, you can enable back TAGZ Open Graph extension to mark up the rest of the website.

Kind regards,
Eugene

Kris,

I’m terrible sorry — I gave you incorrect information in my previous message. I was in a hurry and didn’t double-check. I’ve just verified, and this feature is actually already implemented in NorrCompetition.

If a contest has an image, it will automatically be used as the Open Graph image. You can see this in our playground: https://playground.norrnext.com/

For example, in the “The First Look” contest with the girl — this image is taken by the component, so when you share the contest URL, the correct image appears instead of the default Open Graph image.

If a contest does not have an image selected in its settings, then the default image (set in NorrCompetition options > Open Graph default settings) will be used.

In your case, please open the contest, go to Basic Options > Image, and select the contest image. It will then be automatically included in the Open Graph markup.

You can also verify it using the Facebook Sharing Debugger here: https://developers.facebook.com/tools/debug/ and clear the cache if needed.

Eugene

I hope you had a good weekend. Even though Sunday is usually a day off, I spent some time yesterday checking your case and answering your questions. Just as a reminder, according to our Support Policy, requests are usually handled within 1–3 business days. Please be assured that we haven’t forgotten about you — we’re doing our best to resolve everything as quickly as possible.

Before moving on with promotion in social media, it’s important to first fix the server issue that prevents users from voting. Otherwise, visitors may try to vote, face an error, and leave disappointed — and we definitely don’t want that.

As for sharing screenshots in tickets: since direct uploads aren’t supported, you can use a free service like Postimages.org. Simply upload the image there and paste the link into your message — that way we can see what you see.

Now, regarding Open Graph and Facebook.

Open Graph is simply a set of tags that tell social networks what title, description, and image to display when someone shares your page. You’re also using the TAGZ Open Graph extension, which has an option to exclude OG tags from certain pages. For NorrCompetition pages, you should let NorrCompetition itself generate the OG tags (with an image set in the entry), and disable the ones from TAGZ.

I checked your page:
https://sinusoidafreedom.org/index.php/nasze-inicjatywy/przejazd-freedom-wheels-bielsko-biala/i-edycja/konkurs-i-etap/12-ola-b.html

The OG tags there are correct, and the image is included. The same applies to our demo site. So technically everything is fine on the component side. The issue is that some platforms show the thumbnail while others don’t:

Facebook – no thumbnail
Telegram – thumbnail appears
WhatsApp – no thumbnail
LinkedIn – image appears
X (Twitter) – no thumbnail

On our demo site, the thumbnails appear everywhere. This points to a server or access issue on your side rather than a problem with NorrCompetition, because Facebook Sharing Debugger always complains about Invalid content type.

The response looks correct: HTTP/1.1 200 OK, Content-Type: image/jpeg, Content-Length matches — everything seems fine, but since Facebook still complains about Invalid content type, there are a few subtle issues to consider:

Vary: User-Agent Header.
This header indicates that the content may vary depending on the User-Agent. Facebook might receive an HTML placeholder instead of the actual image (e.g., from CDN or LiteSpeed cache). Try removing Vary: User-Agent in LiteSpeed settings (or via .htaccess), as it's unnecessary for images.

Non-standard Etag.
Yours looks odd: "d923-68a0a3dd-9265363c09de481a;;;". Normally, there are no triple semicolons. Facebook might not understand this format.

LiteSpeed Protection/Module
LiteSpeed sometimes applies anti-hotlink protection or “Image WebP Replacement.” If auto-conversion to WebP is enabled, Facebook might receive a WebP image with a image/jpeg header → error.
🔹 Check the LiteSpeed panel → Image Optimization / WebP → disable substitution for Facebook.

Review your .htaccess file and any security extensions that could block bots.

Please let us know what you find out — we’ll be glad to continue helping you further.

Kind regards,
Eugene

Here is the answer:

Quote:
On our demo site, the thumbnails appear everywhere. This points to a server or access issue on your side rather than a problem with NorrCompetition, because Facebook Sharing Debugger always complains about Invalid content type.

Please contact your hosting and provide them with the details given in my previous answer, or share the URL to this topic with them for investigation.

Kind regards,
Eugene

We are glad the problem has finally been resolved and that the Open Graph image now displays correctly on social media. As we see, the issue can be complex and may depend on third-party factors such as the server, security settings, etc.

To ensure there are no warnings about the Facebook App ID, you need to create an application on Facebook Developer and add the ID to NorrCompetition options.

Overall, how do you like NorrCompetition? If you are satisfied with it or with our support, would you be willing to rate it on JED or on TrustPilot?

Kind regards,
Eugene

Quote:
I have another question: how can I search for contest entries, i.e., divide them by age category, which I added as a field? And can I export them in the admin panel, in order of the number of votes received, but by age group?

Please create a new topic for this question, following the rule: "one question – one topic". It will help to sort out the problems and solutions. Thank you!