Skip to main content

#145 Contest details appearing multiple times

Posted in ‘NorrCompetition’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information (available for public)

PHP version
8.2

Latest post by CameronIDM on Thursday, 13 February 2025 18:22 EET

CameronIDM

Hi -

We have a joomla developer who re-did our site last year, but we have run into a few issues with NorrComp that are not being resolved.  With your past help, I have most issues resolved, but are now seeing a new issue where the contest details are repeated several times on each page.  

Can you help us or direct us on how to avoid/resolve this?



Thank you -

Cameron

 

System Task
system
The ticket information has been edited by Cameron Carey (CameronIDM).

sulpher
Hi Cameron,
I have examined your site and from the quick look I see the NorrCompetition's layouts were overriden and there are some other issues related to customization. At least, I noticed Vote icon which is neither clickable nor displays a tooltip that voting is inactive. It looks like a bug. But there is an issue with tooltip. Maybe there are some other issues which exist.
Well, about the double content. The component's theme was changed since the release of NorrCompetition ver.2.0 and I can suppose the site developed has customized an old theme which is compatible with NorrCompetition 1.8. In such a way, the component was updated to its latest version while the theme that was customized by site developer is built on an old architecture and it leads to what we see now. Numerous design issues may occur since there are two different themes for the component.
How to resolve this problem? I see the following ways:
1. Refuse from the existing custom NorrCompetition theme and use the default theme that ships with latest NorrCompetition. You can see how it looks like on the demo: https://norrcompetition.norrnext.com/contests
2. Ask site developer to fix the issues.
3. Correspond the tasks for further work on the theme override if the custom layout is needed. If even looks like an existing theme, it's better to create an override using actual theme to avoid possible conflicts. This is an commercial task. A detailed Specifications will be needed. The details, hourly rate/Specifications can be discussed via e-mail or under a private ticket here.

Best regards,
Eugene

CameronIDM

Hi Eugene -

Thank you (as always) for the prompt and detailed reply. Let me consult with my editor and the consultant and see which plan of action they would like to pursue.

All the best -
Cameron

Support information

Support hours: You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+3), but not limited. Our staff is pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days.


Our time: / Your time:

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. We also ask you to remove temporary credentials at your site after the problem is resolved. Thank you.

Support of free extensions is not provided on this forum. Please submit your questions or report issues via Github tracker. See link on the product page.