Good Afternoon

I have just launched a contest and am having problems with a few end users who report that they are unable to vote.  I am reasonably confident that is is not end user problems as someone who had successfully voted was with them at the same time.  I should add that many users have successfully voted.

1  Is there any way that I can review and errors which Norrcompetition may have encountered so as to analyse what is going on.

2  Could it be caused by the security measures to avoid bogus voting,  Currently I have check IP, check fingerprint, check cookie, and tracking data enabled

Would appreciate your help.

Many Thanks

Dave 

Hi Dmitrijs

I disabled the fingerprint option and now they are able to vote, thanks.

You suggest that a good option might be to have IP and fingerprint enabled, but I though that was what I originally had.  Or do you mean having disabled cookie, could you please clarify for me.

Regards

Dave

Hi

Having read through the documentation, I can see that there is a combined fingerprint + IP which I think you were referring to.  All explained thanks

Dave