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#144 Download Key Error

Posted in ‘Stripe Checkout for Phoca Cart’
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Environment Information (available for public)

PHP version
8.2
Phoca Cart version
4.0.11
Stripe Checkout for Phoca Cart version
2.1.3

Latest post by sulpher on Thursday, 13 February 2025 06:41 EET

mnixson

I've installed Phoca Cart and your Stripe Checkout extension [I downloaded the current Download Key although it appears to be the same one on my other sites] on yorkcomedsoc.org. Stripe should be fully configured with regard to Live and Test keys, Webhooks and Webhook secret key, etc but I haven't tested anything yet. On my Joomla dashboard, I'm getting a message that the Download Key is missing. The plugin appears to be in place so I'm not sure why I'd be getting this message.

Note that this will be the 4th website to install Phoca and Stripe Checkout on; I understand that I can install up to five sites.

Can you determine why I'm getting this error message on the download key?

sulpher

Hi Michael,

You have missed filling out the field in that item.

"The download key is missing" - the warning message is correct. the 'Download Key' field is empty.

Please add your download key there and save the item.

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2025-02-13-07-36-25

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2025-02-13-07-38-01

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