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#86 QuickPay to Klarna setup, help to get going

Posted in ‘QuickPay for Phoca Cart’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information (available for public)

PHP version
8.1
Phoca Cart version
4.0.10
Quickpay for Phoca Cart version
2.0.1

Latest post by sulpher on Wednesday, 28 February 2024 15:06 EET

mikaelbjors

Now my customer has started their account by QuickPay
And I have configurated the Phoca Cart with your Checkout component. I am testing it in testmode and get this answer:

 Something went wrong
Invalid request - There were some problems in the request data:
No available payment-method for transaction
If the issue persists, contact the merchant for assistance

Is that a good answer while in testmode?


Since the site is on its real adress we have hided the shopping page. The address to the shopping page is
https://sfro.com/index.php/boken/kop-bygghandboken
The function is still in test mode!


Before we make it public we want your help to see if everything is OK?

b2z

Hi Mikael,

Have you enabled at least one payment method in the QuickPay dashboard?

Kind regards,

Dmitrijs 

sulpher

Hi Mikael,

I noticed settings Phoca Cart's payment method has a mistake:

2024-01-14-18-05-07

QuickPay_Klarna is a wrong value. It should be klarna-payments. See the official documentation.

mikaelbjors

It looks better, when changing the value to "klarna-payments" but still it ends in an error <Ett fel har inträffat. Var god försök igen.> and the order don't reach Klarna. But they are saved in QuickPay, but with the amount of zero.
And we have selected Klarna in QuicPay.

mikaelbjors

They get into the QuickPay system as "Initial" payments! But it stops there...

b2z

> They get into the QuickPay system as "Initial" payments the amount of zero.

It is ok, we have the same for registered and not processed payments. Just checked this on our test website.

> Ett fel har inträffat. Var god försök igen.

When do you have this error? Have you set up Klarna credentials in QuickPay?

Kind regards,

Dmitrijs

mikaelbjors

This error is coming after a successful message at QuickPay, showing the amount and transaction ID. A second later this error is presented and it feels like its could be the contact between QuickPay and Klarna, but am not sure...

b2z

Can you please share your Klarna credentials (UID and password from your Klarna agreement) to our support email? I hope it is possible to change this password later on your side.

With your credentials we will be able to make tests on our website and explore the issue. We also can write to QuickPay for support, because their error messages are not helpful at all :(

Otherwise we are just guessing what is going on, because we do not have an agreement with Klarna and for us it is possible to test only card payments (that are working as expected).

Kind regards,

Dmitrijs

mikaelbjors

I created a new user for you, and Klarna has sent an invitation to support@norrnext.com for you to connect. I will erase that user later.
The invitation was sent 12:35 today.

b2z

Thank you! I have created API credentials. Testing gives me the same not helpful message :(

An unknown error happened. Please try again.

Wrote an email to QuickPay support.

Kind regards,

Dmitrijs

mikaelbjors

Very good. Then we await answer.
I leave your user active for a while, if you dont tell me otherwise...

mikaelbjors

I paused your user at Klarna Merchant. Let me know if you need it again.

b2z

I wrote you an email. Let's continue there at the moment.

Kind regards,

Dmitrijs

mikaelbjors

OK. I haven't received any email yet. But I wait...

b2z

It was sent to m****@****s.se. Check Junk/Spam probably...

mikaelbjors

I haven't received anythinh yet. Not in SPAM eighter...
Address is mikael@bjors.se (or mikael@bjors.it)

b2z

Hm, forwarded mail to your second email.

mikaelbjors

It does not arrive any ordinary mail from you. How can that be?

I have a third address, throught Google mailservers: mikael.bjors@gmail.com if you want to test...

mikaelbjors

Maybe it's delay in my operators mailservers, if they haven't had contact with your mailserver before. I think that is a way the fight spam!

b2z

OK, now it is sent to gmail. Please check :)

mikaelbjors

It arrived quick and dirty there, and I sent you an answer that way too :)

mikaelbjors

Did my mail yesterday evening reach you? And is it any progress to report?

mikaelbjors

How goes it? Is a solution nearby!?

b2z

Work is in progress. Check you gmail please :)

sulpher
Hello Mikael,
New version which includes new parameters released: QuickPay for Phoca Cart ver.2.1.0 and 2.1.1: additional parameters to support Klarna
I am closing this ticket.
Thank you for your feedback and reviews!
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